Have you had any problems accessing IEEE titles?
I ask because, for the third time this year, we’ve discovered that we don’t have access to a title in our subscription. We subscribe to the IEEE Proceedings Order Plans (POP) and IEEE All-Society Periodicals Package (ASPP). In February, someone discovered we couldn’t get into the Proceedings of the IEEE International Symposium on Information; two weeks ago someone noticed a problem accessing an IROS title; and yesterday I got a report about an error accessing IEEE Transactions on Communications. The error message always reads:
The content you requested is not included in your subscription.
But it is included in either our POP or ASPP subscriptions. And the error page may even be preceded by a page that indicates we have access. The first two problems were resolved in a week or two without any action on our end (no registration needed, no confirmation about the renewal, etc.), so I doubt the problem is isolated to our subscription. Has anyone experienced something similar with this resource?
In informing the publisher of the third problem, I pointed out that it seems to be a recurring problem. I asked them to apply to the rest of our titles the correction or update they used to resolve the other problems.