Should this custom coverage stick?

A while ago I learned that custom coverage doesn’t stick to E-Journals from EBSCO records (back then they were known as EBSCOhost EJS in the A-to-Z list). This is because EBSCO updates our A-to-Z list nightly and according to their master database, which we customers can’t change.
Sometimes the managed coverage is incorrect. Because EBSCO looks at billing dates instead of available content when determining “coverage,” the managed coverage may be incorrect if:

  • there is rolling coverage
  • the title changed
  • the publisher changed (EBSCO uses a separate record)
  • we switched to an inappropriate online subscription and went back to print
  • or there’s a plain old error

I’ve gotten used to correcting the publisher’s site coverage using Collection Editor and contacting EBSCO to fix their coverage. It seems like it’s been a while since I did this, and I recently found a contradiction.

The managed coverage for the Canadian Journal of Botany was listed as 1997-present, but the publisher didn’t have content from 1997 online. I wrote to EBSCO and pointed this out, and (without thinking) changed the custom coverage myself. It stuck. For a while. For weeks.

At the same time, I tried changing the custom coverage for our Journal of Geophysical Research titles (an example where, for years, we kept getting switched to online access when we wanted print-only). That didn’t stick for very long. In this case, changing our managed coverage is a little more involved than sending a request to EBSCO, because their records show that we switched to online, but don’t show that we switched back to print only and never had the online access. This year, we took the plunge and went online only, so I need the dates to read 2008-present instead of 2002 or 2005. Our subscription agent is helping to explain the situation, and I hope it will be corrected.

I wrote to EBSCO today, using these examples, to ask whether customers can change custom coverage for EBSCO access. Whether it should or shouldn’t, there’s definitely a contradiction shown in these two examples.

Posted in EBSCO, MARC. Comments Off on Should this custom coverage stick?
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