Know when to fold ’em

Here’s a good old back-and-forth-and-back-and-forth that’s been going on since January.

The journal Counseling Psychologist is available to our patrons through three Gale sources, but one of the links in the A-to-Z list brings our users to an error page at Gale. After a back-and-forth with Gale about whether or not the title is actually in their Professional Collection package (it is, though in one place it’s under T for The Counseling Psychologist), I figured out that I needed to ask EBSCO to fix the link in order to solve the problem.

A kind and patient EBSCO rep and the kind and patient (I suppose, I’ve never communicated with them) Content Team changed/fixed the link on three separate occasions. Maybe it was four. I’ve lost track. It’s one long email thread. Unfortunately, we’re still getting the same error message.

I wrote back to the kind and patient EBSCO rep to deliver the same bad news, and I suggested we let this one go. Bottom line, there’s identical access through two other links (and only a year’s worth of access at that) and it’s not worth our time to fix this one.

Know when to hold, fold, walk, run

Hmm, am I folding, walking, or running?

Posted in Access, EBSCO, Gale. Comments Off on Know when to fold ’em
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