May’s statistics are now included in my three charts.
It should be a slow couple of months on the troubleshooting front. May-September were quiet months last year. Perhaps I’ll take advantage of that relative quiet to enhance the statistics-gathering process. To do so, I’ll probably collaborate with my serials colleagues to clarify what we should count in our statistics: shouldn’t our own discoveries of problems be included alongside problems uncovered by or on behalf of patrons?
Also, we should decide what information to include in our statistics-tracking, and what kind of information we should derive from the statistics. To start, we should quantify our unresolved troubleshooting problems; the fact that the majority of May’s problems were resolved within one business day becomes less impressive when you can see that the four unresolved problems from that month are three weeks old.