The end of eresourcejournal

At the end of the month, I will begin my new job at Norwich University as their Distance Learning Librarian. I am very excited about this position because I’ve wanted to work with distance learning students since the not-so-long-ago days of my own online graduate program. This is my dream job.

And so, eresourcejournal reaches its end. This blog has been more helpful to me than I expected. The process of writing about things that puzzle and frustrate me has been beneficial. First, it makes me think things through. My brain works faster than my fingers, and as I type my mind wanders to another (more appropriate) idea. Had I not taken the time to write about these topics, I may not have come to those more useful conclusions.

In addition, writing is a great memory tool. Writing online with blog software allowed me to easily retrace my steps and remind myself of past discoveries. In some cases, I was able to solve a new problem by looking back at similar situations.

Lastly, blogging connects: the advantage of writing publicly and online is that other people found me. I am grateful for the comments and emails I’ve received from everyone who visits the site or reads the RSS feed. Librarians have been a source of (wonderful) ideas, commiseration, and camaraderie. EBSCO folks have been very generous with their time, emailing me directly about the concerns and ideas I’ve covered in my posts.

Perhaps others will continue to discover these posts and find them useful. Clearly, they’ll be curious about troubleshooting electronic serials problems, as illustrated in this nifty word cloud of all the text at eresourcejournal (made at I don’t know yet whether I will blog about my new job. As I re-read that sentence, I realize I likely will. I want to remain connected to my community of colleagues. I have been and will continue to follow blogs related to distance learning and distance learning librarianship. I’m sure I’ll have a few things to talk about, too.

Thank you for your visits and keeping me in your feed readers. Most of all, thank you for your comments.

(P.S. It’s a time of transition: Kelly retired one of her blogs this week. Great minds think alike!)

(P.P.S. It seems like a good idea to close the comments on all my old posts. So I’m gonna. I’ll keep this post open, so feel free to leave a message.)


Ingenta and trusted/untrusted claims

When registering for Ingenta access, you enter an activation code for the title. This code is then sent to the publisher for authorization. In the meantime, the title appears on a list called “Current Subscription Activation Requests.” You may have noticed here that under the details for each title there is a section called “Claim type.” A claim may be trusted or untrusted. What does this mean?

According to an Ingenta rep, the distinction is that

A trusted claim is where it is the publishers policy to have access enabled for a requesting site while they verify the original request. An untrusted claim is one where no access is granted until the verification has been completed with a favorable outcome.

Most publishers use the latter practice.

So it’s only Ingenta’s note pertaining to whether they can provide access prior to registration confirmation. Interesting choice of words, “trusted” and “untrusted”. They make sense once you know what they stand for, but it could be made more clear.

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MetaPress problem

Tried registering a title with MetaPress today and it wouldn’t work. My EBSCO rep contacted someone at MetaPress and learned that several other customers have mentioned this problem.

Evidently, the publisher sent all the order information to MetaPress with the “token” numbers needed for activation. However, the access is still not being allowed for some reason.

Keep this in mind if you experience something similar.

Also, A-to-Z briefly decided that just my computer shouldn’t be allowed to access any EJS subscriptions this afternoon. I’d think it was a hint from the universe (EBSCO folks want me to stop emailing them?), but the good-old browser restart fixed that right up.

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Looking back over 41 weeks

UVM made a major switch from print to electronic journal subscriptions in early 2006. After several months of a team effort to register and confirm access to these new subscriptions, I officially stepped into the role of Online Access Assistance Coordinator in May 2006. The first few weeks were spent recombining and reorganizing the team’s registration lists (in various states of completion), which became my responsibility to complete. Our team had approached the list alphabetically, and it had become apparent that a more effective use of my time would be to work through the 1,137 titles by publisher.

The first few months of the team’s effort were, understandably, complicated by our unfamiliarity with the different registration processes, kinds of access (all available years, all subscribed content, rolling coverage), and methods of access (IP authentication, un/pw). My colleagues arranged for a meeting with EBSCO representatives in June, and I came away with a better understanding of how to use their products to the fullest. The addition of products like Registration Tracker have helped us by providing much of the necessary registration information (instructions, coverage descriptions, access models) that previously had to request from our EBSCO customer service representative.

The registration process is ongoing, and that list of 2006 subscriptions is still with us, though with far fewer holes to fill in. We also have a much smaller list of titles switched to online in 2007 to register and confirm. Many of the problems I encounter as I work through my share of the remaining 2006 titles (now divided among our smaller E-Resources Management Team) are related to access and authentication: mainly, titles which do not allow IP access and subscriptions intended for single-user access only. As I encounter these situations, both in the registration process and in my role as lead troubleshooter for patron/staff access problems, I will post descriptions, observations, and resolutions. This “e-resource journal” is the new format for my 41-week-old handwritten journal (i.e. brief notes), which I anticipate will be a more manageable tool for keeping track of my experiences, ongoing problems, new discoveries, and strange sightings in the world of e-resource maintenance.

Posted in Access, EBSCO, IP authentication, Registration, Workflow. Comments Off on Looking back over 41 weeks